Why am I being asked to validate?

Why am I being contacted?

If you've been contacted by phone, fax, email, or post mail, it's because a health plan you are networked with has hired BetterDoctor to update their provider directories on a regular basis. They have requested...

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Is there a cost to validate my information?

There is absolutely no charge to validate your information with BetterDoctor's online tool. BetterDoctor is contracted by health plans to update their provider directories on a regular basis. Health plans fund ...

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Are you a marketing company?

No, our provider data validation attempts are not marketing attempts or sales and there is absolutely no fee associated with updating your information through our online tool. Your provider information is rou...

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Which health plan is requesting my information?

Each practice is different. Our support team is happy to figure out precisely which plan (or plans) delivered us your information and asked us to confirm it. Please send us an email at validation@betterdoctor...

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What if I already validate with CAQH?

How is BetterDoctor different than CAQH? BetterDoctor is contracted by several health plans to clean and update their provider directories on a regular basis so they are as accurate as possible for patient sea...

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Why am I received so many forms of outreach for validation from different companies?

Certain regulations (specifically Medicare Advantage) require that health plans reach out to their providers once every 3 months to validate their information, which is why you have received multiple contacts w...

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How do I validate another practice location?

Our outreach and validation attempts are driven by the data that the health plans you network with deliver to us. They give us data to confirm or update, so unfortunately, we cannot add to that body of data. ...

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I don’t understand what the ‘licence types’ mean on my online form.

There are specific license types depending on what state you live in. If you do not see your license type on the online form, please email support@betterdoctor.com and let us know! Please see below for an exp...

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How can I confirm that you’ve received my validation?

Please email support@betterdoctor.com with your practice phone or fax number and/or access token you received. A member of our support team will be in touch regarding your validation confirmation.

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