I'm having trouble validating my information...

I'm having trouble starting the online form.

To start, please visit: www.betterdoctor.com/validate You will be asked to enter an 8-character alphanumeric access code. You should have received either a call, fax, email or post mail from BetterDoctor wit...

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Why is my access code not working?

We're so sorry to hear your access code isn't working! This could be due to a few different reasons. First, double check the date you received the access token. Codes are only viable during the the current...

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My board isn't listed on your online form.

Tell us! If your board isn't listed, please email support@betterdoctor.com and we'll make sure our product team sees it and adds it to our development plan. In the interim, please continue with your provider ...

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What if I colocate with another provider or practice?

You may find that your information on our online form may merge with another practice or provider that you colocate with. We apologize for any confusion around this issue. Our outreach system may group multiple...

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What if I prefer to update my information over the phone?

You may either email support@betterdoctor.com or call us at 1-844-668-2543 requesting that we update your information over the phone with you. Please be ready with your access code and your practice phone and f...

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What if there’s a doctor missing from my online form?

Right now, you can only remove providers from your online form if they are not a part of it. We only ask you to update information that the health plans we contract with deliver to us. If a provider isn't on yo...

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Why is a provider missing from the outreach I received?

Our outreach is driven by data that health plans ask us to verify. If a provider isn't in their data, we have no way to add them and submit an update that they are currently at a practice. At this time, we only...

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How do I add insurance products to the online form?

At the moment, the only insurance data requiring updates are the health products listed. That's because of the way health plans handle contracting. Contracts are first made between providers and health plans, d...

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Can I edit my information after I submit my attestation?

We don't have a way for you to edit your information after you've submitted your update. However, you can contact our support team at support@betterdoctor.com with the access code you used to update your inform...

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