I'm having trouble validating my information...

I need help starting my online validation.

To start, go to: betterdoctor.com/validate Then, enter the access token listed on the fax or email we sent you. It is an 8-character alphanumeric code, for example: ABC123D4. The code is not case sensitive...

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Why is my access code not working?

This could be due to a few different reasons. First, double check the date you received the access token. Codes are only viable during the the current reporting period, so if you received a token at the en...

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My board isn't listed on your online verification tool.

My board isn't listed. What do I do? Tell us. We're adding new boards to our tool all the time because more and more types of practitioners are becoming subject to provider directory update standards and regu...

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What if I have colocation with another provider?

We apologize for any confusion around this issue. Sometimes our outreach system groups multiple doctors at the same location into the same practice. You can let us know by emailing us about the issue and sendin...

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What if I prefer to validate my information over the phone?

Please email support@betterdoctor.com requesting a phone call to validate your information. It is helpful to include your access token and your practice phone number in this email. A member of our support team ...

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What if there’s a doctor missing from my online form?

Right now, you can only remove doctors from your practice if they are not a part of it. We're working on giving you the ability to add more doctors to your practice online, but for now, you'll need to work with...

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Why is a doctor missing from the outreach I received?

At this time, we only need information regarding the providers that we outreached you about. Our outreach is driven by data that health plans ask us to verify, so if a provider isn't in their data, we have no w...

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How do I add insurance products to the online form?

At the moment, the only insurance data requiring validation are the products listed. That's because of the way health plans handle contracting. First contracts are made between providers and health plans (durin...

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Can I edit my submission after I completed my validation?

Unfortunately we don't have a way for you to edit your submission at this time after your validation is completed for the current reporting period. However, you can reach out to us directly to determine if ther...

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